Exchanges & Refunds Policies

We know that shopping online can be so easy and stressful at times! The sizes are not all universal and sometimes the colors are not what we expect and that is why we offer exchanges or refunds if it happens! You just have to follow these simple steps:

  • Visit our returns center
  • Enter your order number and email address to start
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines
You have to pay the shipping cost to send the item to us but we will cover the cost to send you a new one!
You have to pay the shipping cost to send the item to us. We will refund your order but the shipping cost that we paid to send you the package in the first place will be deducted. If you had free shipping, we will remove CAD$10 from the total on the invoice.


Important to note before returning your product!


Your product must be returned and exchanged within 14 days of receipt. Please note that your item should not have been worn, used or washed. If we receive a product that is not in its original condition we will not accept it and it will be returned to you at your own cost.

If by some unfortunate coincidence you receive the wrong item or it arrives damaged, we will provide you with a prepaid return label. You just have to select the appropriate return reason in our return center and provide us with some photos and voila!